Refund and Returns Policy

Cancellation, Return and Refund Policy

1.In keeping with AK Furniture Pvt ltd’ goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use sets out AK Furniture Pvt ltd’ procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platforms. 

Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.

2. Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.

3. Terms of cancellation

3.1. Cancellation before dispatch.

3.1.1. A User is permitted to fully or partially cancel orders prior to its dispatch from AK Furniture Pvt ltd.

3.1.2. Upon successfully placing an order on the Platforms and after AK Furniture Pvt ltd has successfully handed over the Product(s) to its Delivery executive (as defined in the Shipping Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.

3.1.3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting AK Furniture Pvt ltd to process a cancellation by sending an email to contact@akfurnitures.com.

3.1.4. Refund. In all events of cancellation prior to the dispatch of the purchased Products, AK Furniture Pvt ltd shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.

3.1.5. In case of cash on delivery, the refund will reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which AK Furniture Pvt ltd initiates the refund. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

3.1.6. In case of payment made through prepaid mode through any channel, the refund will be made to the original mode of payment. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

3.2. Cancellation after dispatch. We do not accept post-dispatch cancellation of orders.

4. Terms of Return and Refund.

4.1. The details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product for return information.

4.1.1 Easy 7 days return from the date of delivery – as long as the product is unused, in original condition and the price tags are intact.

4.1.2 If the User is dissatisfied with the purchased Product received from AK Furniture Pvt ltd, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by AK Furniture Pvt ltd after due verification at its sole discretion) or in case of late delivery (except in case of force majeure including COVID-19), a User may initiate a request for returning the Product through email at contact@akfurnitures.com. The User shall initiate such requests for a return not later than 7 (seven) days from the date on which he/she received the delivery of the Product.

4.1.3 The User can only return Non-returnable Products if there are defects and deficiencies in the Product (attributable to, and accepted by AK Furniture Pvt ltd after due verification at its sole discretion) or if such Non-returnable Products are delivered late (except in case of force majeure including COVID-19). The User shall initiate a request for returning such Non-returnable Products on the Platforms not later than 7 (seven) days from the date of delivery of Product.

4.1.4 Subject to the terms of this Cancellation, Return and Refund Policy, AK Furniture Pvt ltd offers Users an easy return / refund policy. AK Furniture Pvt ltd also accepts partial returns wherein User can raise a return request for one or all Products except in case of Bundled Packages (as defined hereinafter). The process for initiating the process for raising a return / refund / exchange request is through email at contact@akfurnitures.com. We are upgrading our website Quadsolution.online to provide this option on “my account” page. This option will be available to all users in a few days when our upgrade is completed.

4.1.5. At the time of creation of this return / refund request, the User shall specify the preferred mode of refund i.e. either the User’s bank, if the User had used the cash on delivery mode of payment.

4.1.4. The Products will be picked up within the timelines intimated by AK Furniture Pvt ltd.

4.1.5. AK Furniture Pvt ltd will initiate the refund or replacement process only if the Products are received in accordance with the Cancellation, Return and Refund Policy.

4.1.6. On certain select days as specified by AK Furniture Pvt ltd separate policies may be applicable.

4.1.7 While raising a request for return, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odour. AK Furniture Pvt ltd reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User. However, AK Furniture Pvt ltd will notify the Users of any change in the Cancellation, Return and Refund Policy by posting a notice on the homepage of the Platform.

4.2. Return of or refund for purchased Products shall not be entertained by AK Furniture Pvt ltd if:

4.2.1. the Product has been used for reasons apart from checking fit and comfort. If AK Furniture Pvt ltd is satisfied that the Product has been used for reasons apart from checking fit and comfort, AK Furniture Pvt ltd shall reserve the right to reject the return of the Product;

4.2.2. the Product has been washed;

4.2.3. the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;

4.2.6. there are any dents, scratches, tears or any other damage to the Products or any part thereof;

4.2.7. in the case of electronics, if the Products sought to be returned are not sealed in the poly jiffy bag provided by AK Furniture Pvt ltd;

4.2.9. in case of precious materials, if the returned Products are fake or counterfeit or damaged;

4.2.10. AK Furniture Pvt ltd is satisfied that the Product has been rendered defective or unusable; or

4.2.11. if the User in any way breaches the Cancellation, Return and Refund Policy

4.3. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, AK Furniture Pvt ltd shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.

4.4 AK Furniture Pvt ltd shall initiate a process of refund of the monies paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that AK Furniture Pvt ltd shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.

4.5. It is expressly clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by AK Furniture Pvt ltd after due verification at its sole discretion).

4.6. AK Furniture Pvt ltd shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. AK Furniture Pvt ltd disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.

4.7. If the request for refund is undisputed by AK Furniture Pvt ltd, the refund should reflect in the User’s bank account within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which AK Furniture Pvt ltd initiates the refund.

4.8. Refunds shall be processed by AK Furniture Pvt ltd through its normal banking channels except in cases where opted for the cash on delivery option. Where a User had opted for cash on delivery option for payment towards the purchased Products, AK Furniture Pvt ltd shall process all refunds into the Users’ valid bank accounts, if details of such accounts are provided by the User to AK Furniture Pvt ltd at the time of refund. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, AK Furniture Pvt ltd shall process all refunds through a Payment Option deems fit, in its sole discretion, to process such refunds. For the purpose of illustration, if a User purchases a Product worth INR 1,000 (Indian Rupees One thousand) and pays INR 500 (Indian Rupees Five hundred) for the purchase of such Product using balances in his/her Wallet, and the remaining INR 500 through his credit card, and such amount is to be refunded pursuant to the refund criteria set out under this Cancellation, Return and Refund Policy being met, then AK Furniture Pvt ltd may choose to refund, at its sole discretion, INR 500 (Indian Rupees Five hundred) to such User’s AK Furniture Pvt ltd Wallet and the remaining INR 500 (Indian Rupees Five hundred) to the User’s credit card source account, or both the amounts only to such User’s wallet.

4.9. Return of purchased Products are facilitated through AK Furniture Pvt ltd’s reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by AK Furniture Pvt ltd, AK Furniture Pvt ltd’s reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to AK Furniture Pvt ltd. While AK Furniture Pvt ltd has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in Jodhpur and nearby areas, currently, AK Furniture Pvt ltd has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where AK Furniture Pvt ltd is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to AK Furniture Pvt ltd’s registered office address mention on website, the address for which will be intimated to the User upon the User placing such request for return.. Upon self-shipping the Product to AK Furniture Pvt ltd’s warehouse, the User shall be required to scan the courier/postal receipt to contact@akfurnitures.com for AK Furniture Pvt ltd’s records. The aforesaid return by self-shipping the Products is subject to the returned Products passing quality check at AK Furniture Pvt ltd’s returns desk/warehouse.

4.10. In the event where the User claims to have self-shipped the Product in accordance with the process set out in paragraph 4.9 above and AK Furniture Pvt ltd does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to AK Furniture Pvt ltd to prove his/her claim of return of Products through self-shipment to AK Furniture Pvt ltd. It is specifically clarified that any refunds shall be processed by AK Furniture Pvt ltd only upon it receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User, as the case may be.

5. Grievance Redressal

Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of AK Furniture Pvt ltd who can be contacted at contact@akfurnitures.com or call on +91-7264923521.